solutions
Making prospect and customer interactions more interesting and powerful
Let's get started

We can help you leverage technology to grow your business using data, technology and automation

We use our skills, pre-built components and SaaS software to assemble custom solutions for you because we understand that every company's requirements are different.

Today, integration is the backbone of most development projects. We use our event-oriented orchestration architecture for integration which will significantly cut your development time and cost.

This approach fits well with the agile development methodology for easy and transparent project management, improved testability for supeior systems, higher reliability and nimble to change to support your business requirements.


Software Development

Solution Description
Languages & Frameworks
  • Visual Studio and C#
  • Django and Python
  • Ruby Rails
  • JavaScript and Node.js
  • Angular
  • SQL and NoSQL Databases
PaaS, IPaaS and Serverless Computing Infrastructure

We support cloud based, hybrid or on-site infrastructure platforms for containerized, sclabale and reliable application implementation.

Microsoft's Cloud, Azure, provides building blocks to easily assemble complex applications. Our developers can quickly put together prototypes of apps for your review and approval. For you, this means the ability to respond quickly to changing business requirements and economical development costs.

API Development

Today's systems are event based and extensively utilize API's. Citech provides experience and services to build, manage, expose, secure and consume API's.

We help you build RESTful API's using the microservice archtecture which can be hosted as serverless and use containers or other scalibilty fabrics to support the ups and downs of traffic flow.

Turnkey Development Services

We have built software systems for small, medium and large sized companies and will use that experience along with our pre-built technologies to help you with your custom solution. Our technology experience spans most of the commonly used frameworks, languages and cloud hosting environments.

As our client’s outsourced software development partner, we recognize that every client is different and every project is different therefore we offer multiple development and delivery models.

We offer the following development models to our clients:

  1. Onsite development at the Client's site
  2. Offsite development at our offices
  3. A hybrid model with development at Client’s site and our site
  4. Staff augmentation model where we provide temporary development resources to fill any gaps in your project team

We also offer different cost-of-ownership models based on our client’s desire to own the rights to the code, re-use of our proprietary code or a revenue sharing model.

Microservice Development

We offer a hosted microservices driven architecture that will integrate your systems and connect data, analytics, machine learning and artificial intelligence with conversational user interface across all channels.

The integration process may also require custom API's or microservices. We bring to you experience in this space to quickly, efficiently and cost effectively build custom components so that all your business processes work smoothly and seamlessly.


Systems Integration & Marketing Transformation

Solution Description
Event Oriented Architecture

Today, everthing we do on the web is an event.

We have a pre-built architecture that leverages emerging technologies, frameworks & architecture that fits well with the modern web, cloud platforms, user expectations and agility.

The proprietary framework, which is driven by configuration of events to actions and actions to microservices can be quickly orchestrated by mapping the Event-Action-Microservices via a setup process. Use our pre-built connector microservices or off-the-shelf API's or custom built services.

Conversational UI's and Chat Bots

In todays business environment everbody expects personalized experience. We have a work-flow that makes it easy to build conversational UI's which can be chat bots, your website, landing pages or your application. We can customize these based on profile data and the realtime chatbot interactions.

Using generic chatbots is not a good busioness practice. We build custom chatbots that will meet your specific customer service, sales or marketing needs. We have a work-flow template that uses natural language processing, voice recognition and uses the chats to dynamically customize the content of a landing page.

This solution also provides your sales and marketing an advantage by delivering custom content.

ChatBot Training We build Chatbots that can be self-learning. However, to make them even more intelligent, we analyze the audio recordings of your customers and reps and add those to the artifical intelligence engine that feeds the chatbots.
Data consolidation

We have built software systems for small, medium and large sized companies and will use that experience along with our pre-built technologies to help you with your custom solution. Our technology experience spans most of the commonly used frameworks, languages and cloud hosting environments

From building complete systems to integrating your current systems to providing components to improve your sales and marketing, our expeienced resources can help you with all your development needs.

Our development experience includes: Microsoft Azure tools and technologies, C#, Ruby, Python, Angular 2, SQL and NonSql databases.

Integration using API's

We offer a hosted microservices driven architecture that will integrate your systems and connect data, analytics, machine learning and artificial intelligence with conversational user interface across all channels.

The integration process may also require custom API's or microservices. We bring to you experience in this space to quickly, efficiently and cost effectively build custom components so that all your business processes work smoothly and seamlessly.


Data Related Services

Solution Description
Data Augmentation

We have a complete workflow using pre-built API’s and data vendor relationships to automatically plug the holes in your data and have it ready for your sales and marketing. All this happens behind the scenes.

Create a 360 degree profile of your leads, Prospects and customers so your sales team does not have to spend time looking for the additional information they need to make contact. You also don’t want marketing to launch campaigns based on incomplete data.

Data Consolidation

Powered by a self-learning marketing database, you’ll have a 360-degree view of each consumer across channels, including behavioral, demographic, and transactional data from on-premise or cloud based systems.

Our work flow uses pre-built API's and ETL scripts which can be customized for your specific requirements to integrate, augment, cleanse and analyze for variety and veracity

Data Driven Marketing

A database consolidated with data from all sources and properly augmented is at the heart of effective marketing. Our Marketing Transformation services will bring to you all the tools necessary to make the data actionable so you can leapfrog ahead of your competition.


Sales & Marekting Business Process Flow

Solution Description
Form Submit Processing

We have a pre-built workflow for the "Form Submit" event that can be easily customized because it uses our event driven architecture. The actions for this event can be defined to include updates to your CRM, lead assignment, notificaitons via email or SMS, data augmentation, adding a predictive score, and any other custom actions your business process requires.

Notifications

Notifications are improtant for timely follow-up and many more business reasons. Our notifications work-flow template makes it easy to build a messaging process where you can define the business rules and the messaging channels. The messages can be triggered for external events or internal events identified by artificial intelligence and machine learning.

Dynamic Landing Page

Today, personalizing a landing page is no longer enough. Your audience is looking for relevant content especially when they are looking at your marketing campaign landing page.

We offer a cutting edge approach to delivering realtime content. Our template for this work-flow will utilize up to the minute profile and chatbot conversations to change content as the user is viewing a page.

We make your marketing dynamic by connecting chatbots to landing pages. You tell a chatbot what you're interested in and the work-flow will display relevant content. Our event driven architecture makes this happen fast and seamless.


Other Integrations

Solution Description
CRM Integration

At the heart of marketing transformation is data and most of it resides in your CRM. We offer pre-built connectors for some of the most popular CRMs so that they can be easily integrated into workflows to improve your business processes.

These connectors make the job of pulling or pushing data from and into your CRM extremely easy and fast to implement.

Marketing Automation

Marketing Automation is one of the key components of marketing transformation.

Our approach to marketing automation goes beyond the typical automation of the marketing processes, we drive messaging based on events which can be external or be data driven, generated using artificial intelligence.

That's where our event oriented architecture becomes an advantage because it provides much more flexibility. It gives you the ability to continously configure messages. This will make your marketing truly dynamic versus static

Social Media Integration

Our event oriented architecture also supports posting and retrieving information from various social media sites. We have connectors and microservices that make it easy to integrate and automate your social media related business processes.

We also provide a work-flow template to perform and report sentiment analysis of Tweets and yu can choose follow-up action based on the discovery of what is being tweeted about your brand.


Reporting Dashboards

Solution Description
ROI and Attribution Reporting

Marketing Transformation cannot be complete without data visualization and ROI analysis. To accomplish this we offer a dashboard that can be configured to display your reports. We also offer dynamic dashboards where you can request the information you would like to see. For example you could ask: Please show me the number of Form Submits today. This will show you all the relevant info related to Form Submits.

We also use our connectors to combine data and use Microsoft's PowerBi to build and deliver reports from Google Analytics, Google Marketing, Twitter, Facebook and many more external apps.

Our dashboards are device friendly and can be viewed on any device.

Awesome reporting dashboards for all your reporting needs

Viewable on all devices

>

Contact Us